The Importance of Sustainable Ecommerce

In this episode of Innovate On Purpose, host Matt Mueller discusses the intersection of customer experience (CX) and sustainability with Mike Robinson, a seasoned retail executive and founding member of the Eighth Notch. They explore how CX influences sustainability efforts and vice versa, sharing insights from Mike's extensive career at Macy's and his current work in optimizing delivery systems for sustainability. The conversation delves into the challenges and innovations in retail, the importance of consumer consciousness regarding sustainability, and the potential future of retail driven by generative AI and mass customization.

More info on Mike Robinson and Eighth Notch:
LinkedIn - https://www.linkedin.com/in/mikerobinsonsf/
Website - https://t8notch.com/
Email - mrobinson@t8notch.com

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